RESPECT
Mutual appreciation to succeed and develop together.
MP TRANSFORMATION
MP Transformation – An ecosystem providing a variety of Human Resources & Technology solutions for businesses
Established in 2002, MP Transformation carries the mission of a companion, and has been helping more than 100 Vietnamese businesses make breakthroughs on their journey to success. We believe that Human Resources and Technology are the two most important factors that help businesses develop sustainably in the new era. From that perspective, MP Transformation wishes to become a reliable fulcrum, helping businesses make breakthroughs.
vision
Become a comprehensive and diversified solution provider, accompanying businesses to build and develop effective business models.
mission
Connecting the PEOPLE – TECHNOLOGY ecosystem to design SOLUTIONS to help solve customers’ global challenges in the digital era; Promote the development of individual competencies in the organization to improve the quality of life.
Our core value
BPO maintains the principle with 5 core values
PROACTIVE
Make continuous effort to enhance quality and follow time compliance
TEAMWORK
Together apply experiences and knowledge, share purposes to satisfy customer demands.
FLEXIBILITY
Satisfy customer and society demands in a short time.
DISCIPLINE
Build a work environment to gain customer's belief
FAQ
Yes, BPO services can be customized according to your specific business needs. Service providers often offer flexible solutions and can tailor their services to meet your requirements.
Onshore BPO services refer to outsourcing to service providers within the same country, while offshore BPO services involve outsourcing to service providers located in a different country. Offshore BPO services often offer cost savings due to lower labor costs in certain regions.
To measure the performance of your BPO service provider, you can track metrics such as customer satisfaction, service level agreements (SLAs), response times, error rates, quality audits, and feedback from your internal teams. Regular communication and monitoring are essential for ensuring the service provider meets your expectations.
The benefits of outsourcing BPO services include reduced operational costs, improved service quality, access to a global talent pool, increased flexibility and scalability, faster turnaround times, and the ability to focus on core business activities.
Companies choose to outsource their business processes for several reasons, including cost savings, access to specialized skills and expertise, improved efficiency and productivity, focus on core business functions, and flexibility to scale operations.